Diploma in Information Technology

Identify core PC components and what they do

Compare laptops, desktops, storage, memory, and peripherals

Set up devices for learning and workplace use

Perform basic maintenance, backup, and performance checks

Document hardware issues clearly for support escalation

Install, update, and configure Windows and basic Linux environments

Manage files, users, storage, drivers, and software safely

Use command-line basics for diagnosis and file operations

Set up productive work environments for students or staff

Create a clean device setup checklist

Understand IP addresses, DNS, DHCP, routers, switches, and Wi-Fi

Set up and test home or small-office connectivity

Use common commands to diagnose network problems

Understand bandwidth, latency, and internet service basics

Create a network troubleshooting flow

Explain web, email, cloud storage, and SaaS fundamentals

Configure shared folders, permissions, and collaboration tools

Understand browser security, cookies, and online account management

Support common cloud productivity workflows

Document safe usage guidelines for teams

Create users, groups, access levels, and password policies

Manage device settings, updates, printers, and shared resources

Support onboarding and offboarding routines

Track issues through a simple help desk process

Communicate technical guidance to non-technical users

Design simple tables, fields, relationships, and data rules

Write basic SQL queries for filtering and reporting

Understand data quality, backups, and privacy responsibilities

Use databases in business systems such as CRM or inventory

Build a small data tracking prototype

Recognize malware, phishing, credential theft, and social engineering

Apply safe browsing, device hardening, and update practices

Use password managers and multi-factor authentication

Understand privacy, data handling, and basic compliance expectations

Create a personal and workplace security checklist

Diagnose hardware, software, network, and account issues methodically

Collect symptoms, reproduce problems, and isolate root causes

Write clear ticket notes and support responses

Escalate issues with the right evidence

Complete scenario-based support simulations

Write setup guides, troubleshooting notes, and user instructions

Use checklists for repeatable support quality

Prioritize incidents by urgency and business impact

Communicate delays, fixes, and prevention steps professionally

Build a small IT support knowledge base

Plan a basic IT setup for a small organization or learning team

Define devices, accounts, security, backup, and collaboration tools

Prepare a support and maintenance plan

Present risks, costs, and recommendations

Submit a practical IT operations portfolio