Privacy Policy

INTEX, the International Institute of Training and Excellence, provides educational information, course discovery, student inquiry support, and online learning guidance for students in Sri Lanka.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use this website, submit an inquiry, contact us by phone, email, or WhatsApp, or otherwise interact with INTEX online.

Student inquiry details: when you submit a course inquiry form, we collect your full name, WhatsApp number, age, district, course of interest, student or working or parent status, preferred batch time, learning preference, message, page or course source, and submission time.

Contact communications: if you contact us by email, phone, WhatsApp, or another channel, we may receive your contact details, message content, attachments you choose to send, and any follow-up information needed to respond.

Website and technical information: our hosting and application systems may process standard request information such as IP address, browser type, device information, pages requested, timestamps, referring page, and error or security logs.

Language preference: the website may use an essential language preference cookie, such as NEXT_LOCALE, so that localized pages can be displayed consistently.

We use personal information to respond to inquiries, recommend suitable courses, explain intake options, provide fee, batch, syllabus, and enrollment guidance, and communicate with you through your chosen contact channel.

We use inquiry and communication records to manage student support, prevent duplicate or incomplete responses, improve course information, monitor service quality, and train staff on common questions.

We use technical information to operate the website, diagnose errors, secure the service, detect abuse, maintain performance, and understand whether pages and forms are working as expected.

We do not sell personal information. We do not use student inquiry information for unrelated third-party advertising sales.

We process inquiry and contact information because you request information from INTEX and we need the information to respond, provide student support, and take steps before enrollment.

We process operational and security information because it is necessary to run, protect, troubleshoot, and improve the website and related communication workflows.

Where a law requires consent for a specific activity, we will rely on consent and you may withdraw it by contacting us, subject to records we must keep for legitimate administrative or legal reasons.

We may share information with authorized INTEX staff, advisors, contractors, and service providers who need it to operate the website, respond to inquiries, support communications, host systems, or provide student services.

If you choose WhatsApp, phone, email, or another third-party communication channel, that provider processes your communications under its own terms and privacy practices. For example, WhatsApp links open outside INTEX systems.

We may disclose information if required by law, regulation, court order, government request, or to protect the rights, safety, property, or security of INTEX, students, staff, or the public.

Some website hosting, communications, analytics, security, or operational providers may store or process information outside Sri Lanka. When this happens, we use reasonable measures to work with reputable providers and protect information according to the nature of the data and service.

By using an online service or third-party communication channel, information may move through networks and infrastructure in multiple countries before reaching INTEX or the chosen provider.

The website may use essential cookies or browser storage for core functionality, including language selection and session-safe operation. These are used to make the website work correctly and to remember your selected locale.

If additional analytics, advertising, or tracking tools are added in the future, INTEX should update this Privacy Policy or provide a suitable notice so visitors understand what is collected and how choices can be managed.

You can control cookies through your browser settings. Blocking essential cookies may affect language routing or other website behavior.

We keep student inquiry and communication information only for as long as reasonably needed to respond, provide course guidance, manage follow-ups, maintain administrative records, resolve disputes, and meet legal or operational requirements.

Technical logs are generally kept for shorter operational periods unless they are needed to investigate security, abuse, performance, or legal issues.

When information is no longer needed, we take reasonable steps to delete it, anonymize it, or restrict it according to the systems involved.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through open inquiry forms or messaging channels unless INTEX specifically requests it through an appropriate method.

You may ask INTEX to review, correct, update, or delete personal information you have submitted, subject to identity verification and any records we need to retain for legitimate administrative, legal, or security reasons.

You may ask us to stop non-essential follow-up communications. We may still contact you about an active inquiry, enrollment process, safety matter, service issue, or legal requirement.

To make a privacy request, contact us using the details below and include enough information for us to identify the relevant inquiry or communication.

The website is intended for students, parents, guardians, and adult learners interested in INTEX courses. The inquiry form currently accepts ages from 10 to 90.

If a younger student contacts INTEX, a parent or guardian should be involved in course decisions, enrollment discussions, payments, and any sharing of personal information. If you believe a child submitted information without appropriate permission, contact us so we can review the record.

You are responsible for providing accurate contact and inquiry details. Incorrect WhatsApp numbers, names, ages, districts, or course selections may delay or prevent INTEX from responding properly.

If your details change after submitting an inquiry, please contact INTEX so we can update the relevant record.

We may update this Privacy Policy when our website, courses, inquiry process, communications, service providers, or legal requirements change.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update means the revised policy applies from that point forward.

For privacy questions, corrections, or deletion requests, contact INTEX at info@intex.lk or call +94 76 212 5861.

You can also reach the student support team through the contact page.