Diploma in Business English & Workplace Communication

Baseline speaking, listening, writing, and vocabulary assessment

Personal fluency improvement plan for the diploma

Advanced pronunciation, pacing, and clarity coaching

Confidence routines for meetings and presentations

Progress tracking through recorded speaking tasks

Language for operations, HR, finance, sales, and customer service

Reading and discussing business articles and workplace scenarios

Explaining company functions, roles, and responsibilities

Using professional tone without sounding unnatural

Vocabulary notebooks and applied usage checks

Writing concise emails with clear purpose and action points

Formal, semi-formal, and internal message formats

Reports, meeting summaries, proposals, and escalation notes

Editing for grammar, tone, structure, and brevity

Portfolio of business writing samples

Opening meetings, setting agendas, and closing with actions

Giving progress updates, risks, blockers, and decisions

Asking precise questions and confirming understanding

Online meeting etiquette and chat follow-up language

Role-play simulations for team and client meetings

Structuring persuasive business presentations

Using data, examples, and stories to support recommendations

Voice, body language, slide control, and timing

Handling interruptions and difficult audience questions

Recorded presentation assessment with improvement notes

Framing value, trade-offs, and proposals

Handling objections without becoming defensive

Persuasive phrases for sales, service, and project conversations

Negotiating deadlines, scope, price, and support

Scenario-based negotiation practice

Communicating with international teams and clients

Reducing ambiguity in multicultural settings

Polite disagreement, escalation, and expectation setting

Adapting tone for email, calls, and presentations

Case studies from global workplace situations

Giving instructions, delegation, and performance feedback

Coaching conversations and conflict handling

Motivating teams through clear language and tone

Communicating change, urgency, and accountability

Leadership role plays with peer and tutor feedback

Professional self-introduction and career story

Answering behavioral and competency interview questions

LinkedIn/profile language and achievement statements

Salary, role, and opportunity conversations

Mock interview with practical scoring rubric

Final presentation, writing samples, and meeting simulation

Business case discussion and recommendation delivery

Self-review against fluency and professionalism criteria

Tutor feedback and individual next-step plan

Completed portfolio for job or promotion conversations